Shipping Policy

We are committed to providing a seamless shopping experience and delivering your order with care and efficiency.

1. Order Processing

• Orders are processed within 1-2 business days of receipt, excluding weekends and holidays.
• Once your order has been processed, you will receive a confirmation email with tracking details.

2. Shipping Rates and Delivery Times

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Estimated delivery times are as follows:
  • Domestic (France): 3-5 business days
  • EU countries: 5-7 business days
  • International: 7-14 business days
    Please note, delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier disruptions.

3. International Shipping

• We offer international shipping to selected countries.
• Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

4. Shipping Carrier

• We partner with trusted carriers to deliver your orders, including DHL, UPS, DPD  and Fedex.
• You will receive tracking information once your order has been dispatched.

5. Order Issues

• If there are any issues with your delivery (e.g., delays, missing items), please contact us immediately at contact@bob-wolf.com, and we will assist you in resolving the matter.

6. P.O. Boxes and APO/FPO Addresses

• We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid residential or business address at checkout.

7. Shipping Confirmation

• Once your order has shipped, you will receive an email notification with tracking details. You can track the status of your shipment directly with the carrier.

8. Free Shipping Offers

• From time to time, we offer free shipping promotions. Please check our website or subscribe to our newsletter for the latest updates on promotions and offers.